Flying with Southwest Airlines from Chicago O’Hare International Airport will be much easier if you know where the terminal is, how to check in, and what passenger amenities are available at the airport. It doesn’t matter if you’re starting, finishing, or just making a connection at Southwest Airlines ORD Terminal; having the right information on hand can not only help you avoid delays but also make your time at the airport more enjoyable.
Use the guide below to quickly orient yourself in the airport terminal, move around confidently, and avoid getting lost.
Essential Information About the Southwest Airlines Terminal at Chicago O’Hare International Airport
Southwest Airlines operates from Terminal 5 at ORD, one of the terminals that combine tradition and innovation, offering a wide range of passenger services. The terminal’s design features separate and distinct areas dedicated to check-in, baggage handling, security, and boarding gates, thus facilitating passenger flow even at the peak of the rush.
Usually, the check-in desks will be found by the main entrance of Terminal 5, so it will be convenient for travelers to approach the airline personnel for ticketing, baggage drop, and travel document verification.
| Airport Name | Chicago O’Hare International Airport |
| Airport Address | 10000 W O’Hare Ave, Chicago, IL 60666, United States |
| Southwest Airlines ORD Terminal Arrivals | Terminal 5 |
| Southwest Airlines ORD Terminal Departures | Terminal 5 |
| Airport Code | ORD |
| Country | United States |
| City | Chicago |
| Status | International |
| Working Hours | 24 Hours |
| Airport Contact Number | +18008326352 |
| Official Website | https://www.southwest.com/ |
| Official YouTube | https://www.youtube.com/@SouthwestAir/ |
| Official X | https://x.com/SouthwestAir/ |
| https://www.facebook.com/SouthwestAir/ | |
| https://www.instagram.com/southwestair/ |
Services and Facilities at Southwest Airlines ORD Terminal
Southwest Airlines Terminal at Chicago O’Hare International Airport is equipped with many services to make your trip enjoyable and effortless. Whether it is about purchasing a new flight or managing an existing one, the airline counters provide passengers with several travel-related assistance services.
Check out the facilities offered so that you can schedule your vacation accordingly:
| Flight Ticket Booking | Economy Class Seat Queries |
| Ticket Rescheduling | Transit & Connecting Flight Information |
| Ticket Cancellation & Refunds | Pet Relief Areas |
| Unaccompanied Minor Assistance | Flight Delays Assistance |
| Web / Online Check-in | Seat Selection |
| Airport Counter Check-in | Concierge Services |
| Baggage Allowance Information | Airport Facilities |
| Kiosk Check-in | In-Flight Entertainment |
| Airport and In-Flight Wi-Fi | Airport Lounges |
| Flight Status Updates | Mileage Plan Program |
| Missing or Delayed Luggage Support | Immigration Assistance |
| Travelling with Pets or Animals | Duty-Free Allowance Details |
| Visa & Travel Documentation Guidance | First Class & Business Class Inquiries |
Chicago O’Hare International Airport Map Guide
Making a detailed Chicago Airport Map review before getting to the airport will greatly facilitate your trip. This map is extremely helpful as it allows you to locate various sections in the airport, such as the check-in section, baggage drop area, security check gates, boarding gates, lounges, dining areas, and other passenger facilities.
Certainly, arriving early at the airport during very busy seasons and doing your online check-in before you go can make a big difference in greatly reducing your waiting time. Also, having your most important travel documents easily accessible will contribute to the quickness of your security check and boarding.
Check List of Southwest Airlines Terminals.
The Southwest Airlines Terminal at ORD has been created with the aim of giving travelers an efficient and friendly airport experience. The use of clearly marked zones, well-run operations, run operations and a wide range of services makes Chicago O’Hare International Airport easy and relaxing to navigate. Knowing the terminal layout ahead of time guarantees a smooth start and finish of your trip.
Frequently Asked Questions
Southwest Airlines flights arrive at Terminal 5 of ORD.
All arrivals and departures for Southwest Airlines flights are conveniently managed at Terminal 5, located in ORD.
Departures of Southwest Airlines are handled at Terminal 5 of ORD.
You can skip the lines by checking in online before you arrive or using the self-check-in kiosks at the terminal.
Yes, there are several lounges available at the Terminal 5 of the Chicago O’Hare International Airport where passengers can relax before their flights.